Maybank ATM Card Swap
by Leong
(Kuala Lumpur)
On 25.08.10 at 8.30pm, my friend and myself went to MAYBANK at KOMPLEKS MEGA MENDUNG branch (near Citrus Park OUG) to withdraw cash from the ATM machine. When my ATM card was about to be ejected, someone tapped on my shoulder from behind. I turned my head to the side and saw an elderly foreign woman pointing to the floor with a few pieces of cash without speaking a word. I asked my friend at the next machine if he had dropped the cash and he denied. Suddenly an elderly foreign man quickly rushed from no where and picked the cash claiming to be his (without speaking a word). Then I turned back to the ATM machine to keep my ATM card and cash. Both of us left the bank.
On 26.08.10 at 8.30am, I logged on to Maybank2u and to my shocking surprised there were many withdrawal transactions done. I quickly checked the ATM card I kept last night and it was NOT mine as the signature differed. Someone must have peeked my pin number to perform the withdrawal bank transactions.
The transactions started from 8.35 pm last night (almost immediately when my card was taken) and happened again next morning at 7.05 am. Multiple cash withdrawals and transfers to an unknown third party account (in total 12 transactions). All in all I have LOST close to RM5,000 in less than 12 hours.
Now after 3 weeks, the following EVENTS happened:
1. Police Investigation Officer was on Hari Raya leave and still uncontactable. No police took any action to investigate.
2. Maybank Kompleks Mega Mendung branch 'washed their hands' and referred me to HQ
3. Maybank HQ Investigation responded to inform me the withdrawal transactions that I already knew. 'After due consideration' they will not reimburse a single cent.
4. I called Maybank HQ to complain on their 'response' and they also 'washed hands' and refer me to Bank Negara & the police.
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